Refund & Exchange Policy

The following demonstrates Refunds & Shipment Policy (here-in-after referred to as an “Policy”), applicable to your use of RADIANT PROVIDER, which promotes business between suppliers of various goods and services and their buyers globally. It is an agreement between you as the user(s) of the web site (the “User(s)”) and M/s. Radiant Dial24hour Global Private Limited (hereinafter referred to as “RDGPL”)., a company incorporated under Companies Act, 2013 vide CIN U72900DL2011PTC222714.

Refunds

A booking fee excluding other applicable taxes may be collected by RADIANT PROVIDER for the transactions booked through the Platform. If at any time, the Users are not satisfied with the quality of the Service Provider, User may call Service provider care toll free number of this Platform wherein the complaint will be noted for review. RADIANT PROVIDER holds the authority to decide if the booking fee should be refund for this compliant. Further, User will not have any right to claim or allege anything against RADIANT PROVIDER in respect of services provided/money collected by the Service Provider from the User beyond the booking fee amount.

In any case should you in any manner wrong fully or illegally detain any director, employee, affiliate, agent, representative or subcontractor of RADIANT PROVIDER, we shall be constrained to take all such actions including cancellation of the refund process. Any refund will stand for feited without any further reference to you. This shall be in addition to and without prejudice to all our further remedies at law

Cancellation

User shall directly contact RADIANT PROVIDER for processing any requests pertaining to cancellation of bookings.

On receiving cancellation request, the refund shall be governed by the Refund terms mentioned in the Agreement. The cancellation request should be raised before a minimum of 24 hours before the scheduled time for performance of service. For any requests that are not raised before 24 hours, the booking fee is non-refundable.